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Insight

Heritage Hub Federal Credit Union, a community credit union in Houston, Texas, launched instant international payments with Instarails, starting with the Philippines. It went live from day one with no core integration, and is using the service to bring in new members who also borrow, save and bank with the credit union.

The problem

  • Members pay too much to send money abroad. A typical wire costs $35 to $50, plus a hidden exchange rate markup of 3% to 10%, and can take days to arrive.
  • So they go elsewhere. Many use money transfer shops instead, and the credit union loses the relationship.
  • The demand is large. Nearly 700,000 Houston residents, about 29% of the city, were born outside the US, and the wider metro area is home to an estimated 1.6 to 1.9 million immigrants. Assuming just 10% of about 1.7 million send money abroad, that is roughly 170,100 people, along with an estimated 35,000 to 70,000 small and medium-sized businesses.
  • It has been hard for credit unions to offer. Most options need a costly core integration and months of work.

What Heritage Hub did

  • Launched in days, not months. Heritage Hub went live through the Instarails portal, with no core integration and no new staff.
  • Gave members a better service. Members pay bank accounts and mobile wallets abroad, and the money arrives in minutes. In the Philippines, that includes any bank account and GCash and Maya wallets.
  • In its own app next. Heritage Hub will launch the service in its own app next, so members can send money abroad themselves, anytime.

The return

Payments bring new members in. Loans, deposits and savings are where the revenue comes from. If Heritage Hub attracts just 1% of the Houston residents who send money abroad, Instarails projects about $491,000 in revenue in year one. That is just 0.1% of the metro area’s 1.7 million immigrants.

Source of value Year-one projection
New members (0.1% of 1.7 million immigrants) 1,701
Mortgages* $357,000
Auto loans $83,000
Global payments $25,000
High-yield savings and CDs $17,000
Direct deposit $8,500
Total revenue $491,000
New loan potential $23 million

*Heritage Hub does not offer mortgages yet. This figure shows the potential revenue once it does.

This is a projection, not a result. It is expected to grow in later years as the loan portfolio matures.

Why it works for credit unions

  • No integration needed to start. Go live through the Instarails portal, then integrate as volume grows.
  • New fee income on every transfer, and new members to offer loans and savings to.
  • Room to grow. The Instarails network reaches more than 150 countries, so you can add countries as members ask for them.
  • Built for compliance. Instarails is FinCEN-registered and SOC 2 Type II certified.

Frequently asked questions

What is Instarails?

Instarails is a cross-border payments company for financial institutions. Its white-label solution sits inside your own app or digital banking experience, so your members can send money abroad under your brand, with payments arriving in minutes in more than 150 countries.

Is Instarails compliant?

Instarails is FinCEN-registered and SOC 2 Type II certified.

How can a credit union or community bank offer international payments without a core integration?

Credit unions and community banks can go live through the Instarails portal, with no core integration and no new staff. Heritage Hub Federal Credit Union in Houston launched this way, and can move to a full integration as volume grows.

How fast do international payments arrive with Instarails?

Payments arrive in minutes, in the recipient's bank account or mobile wallet abroad, instead of the days a traditional wire can take.

Which countries can credit union members and community bank customers send money to?

Start with one to three top corridors based on your community's demand, then expand to the more than 150 countries Instarails supports. Heritage Hub started with the Philippines, including any Philippine bank account and GCash and Maya wallets.

How do international payments help a credit union or community bank grow revenue?

International payments bring in new members and customers, who then borrow, save and bank with the institution. Instarails projects about $491,000 in year-one revenue for Heritage Hub if it attracts just 0.1% of the Houston metro area’s 1.7 million immigrants as new members. This is a projection, not a result.

Can members and customers send money from their credit union or bank's app?

Yes. Instarails takes care of the integration, so members and customers can send money abroad themselves from their credit union's or bank's app. Heritage Hub will launch the service in its own app next.

Bring this to your members

If your members send money abroad, Instarails can help you launch quickly and grow your membership. Book a call.

About

Heritage Hub Federal Credit Union is a not-for-profit community credit union in Houston, Texas, chartered by the NCUA in 2025. Federally insured by NCUA. heritagehubfederal.org

Instarails provides cross-border payments infrastructure for financial institutions and businesses, with instant transfers to more than 150 countries in over 70 currencies.

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What Our Clients Say

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Hormazd Mistry Founder & CEO · Sarosh Consulting

"As a freelancer working with U.S. clients, I used to dread payment day. Between bank wire fees and terrible exchange rates, I was losing approximately 3% on every invoice. On a $10,000 project, that's $300 — almost ₹25,000 — just vanishing. Since I started using Instarails, everything changed. I send my invoice, my client pays, and the money hits my account instantly at the best FX rate with the lowest fees. Plus, I get a proper invoice for my records. "

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Giri Rawal HR & Marketing Support · R2IT Tech Private Limited