Last Updated: December 2025 | Version 1.0
These Instarails Platform Rules (“IR Rules“) govern participation in the Instarails Platform or Network (“IRP“) by financial institutions, payment service providers, and other authorized partners. These IR Rules establish the operational, compliance, and risk management standards required for participation in IRP.
These IR Rules are supplemental to and form part of the agreement between you and Instarails, which includes:
In the event of any conflict between these IR Rules and the General Terms of Service, these IR Rules shall prevail with respect to IRP operations. All capitalized terms not defined in these IR Rules have the meanings set forth in the General Terms of Service.
These IR Rules apply to all parties that participate in IRP (“IRP Partners“), including financial institutions, payment service providers, mobile application providers, and other authorized partners, along with any customers or clients of IRP Partners and any end user of IRP (collectively, “End Users“).
By participating in IRP, you agree to comply with these IR Rules, which represent a binding contract between you and Instarails. These IR Rules are designed to minimize risks and provide a common, convenient, secure, compliant, and reliable experience for all IRP participants.
The following terms have the meanings set forth below:
Instarails conducts due diligence (Know Your Business) on all potential IRP Partners, which includes collection and verification of:
Instarails reviews Compliance Programs for adherence to these IR Rules, regulatory requirements, and legal obligations.
Instarails authorizes IRP Partners that meet Instarails criteria for participation to join and use IRP. Instarails reserves the right to accept, reject, or limit in any way any potential IRP Partner from using IRP, in Instarails’ sole discretion.
During all times they use IRP, IRP Partners shall:
As part of periodic reviews, Instarails may subject an IRP Partner to enhanced due diligence (EDD) procedures, which may include on-site examinations and/or the use of third-party reviewers.
When Instarails receives a Payment Instruction from an IRP Partner, Instarails will use commercially reasonable efforts to process and deliver the payment, subject to these IR Rules, receipt of corresponding funds, and compliance with Applicable Laws.
Instarails validates all Payment Instructions for completeness, accuracy, and compliance. Instarails performs real-time sanctions screening of both sender and recipient against OFAC, UN, EU, UK, and applicable sanctions lists in each supported jurisdiction prior to processing. Instarails reserves the right to reject any Payment Instruction that:
Instarails will use commercially reasonable efforts to notify the IRP Partner of rejected Payment Instructions promptly, unless prohibited by law.
Sanctions Screening Access: IRP Partners may request access to sanctions screening results and the ability to review, approve, or reject flagged transactions through the Platform. Where an IRP Partner approves a transaction that has been flagged by sanctions screening, Instarails’ compliance team retains final authority and may override the IRP Partner’s approval and reject the transaction in its sole discretion.
Fraud Protection: Instarails provides real-time fraud protection that flags transactions based on unusual activity, velocity patterns, and other risk indicators. IRP Partners may request access to fraud screening results and the ability to review and approve transactions that have been flagged for potential fraud. IRP Partners assume liability for any losses arising from transactions they approve that were flagged by Instarails’ fraud protection systems.
Instarails processes payments instantly to real-time payment rails, mobile wallets, and cash payout networks where available. For corridors and payout methods where real-time rails are not available, Payment Instructions must be received by the applicable Cutoff Time to be processed on a given business day. Payment Instructions received after the Cutoff Time will be processed on the next business day. Cutoff Times are specified in your Partner Agreement or communicated through the Platform and may vary by currency corridor, payout method, and destination country.
For real-time payment rails, mobile wallets, and cash payout networks, payments are typically delivered within minutes. For other payout methods, delivery times may vary based on:
Instarails will provide estimated delivery dates for payment transactions where applicable. IRP Partners are solely responsible for ensuring payments are initiated with sufficient lead time for non-real-time corridors.
IRP Partners must submit Payment Instructions in the format and through the channels specified in the API documentation or Partner Agreement. Instarails may update message standards and API specifications from time to time with reasonable notice.
Payment Instructions that are scheduled but have not yet begun processing may be canceled through the Platform. Once Instarails has begun processing a payment, the IRP Partner must submit a void request. Instarails will use commercially reasonable efforts to stop the payment but cannot guarantee that a payment in process can be stopped. Void requests may be subject to fees as specified in your Partner Agreement.
For cross-border payments requiring currency conversion:
IRP Partners must prefund payment transactions by transferring funds to Instarails’ designated bank account prior to or concurrent with Payment Instructions. Payments will not be processed until corresponding funds have been received and verified by Instarails. Instarails does not advance funds or extend credit for payment transactions unless expressly agreed in your Partner Agreement.
Settlement timing is specified in your Partner Agreement and may vary based on:
Funds received from IRP Partners for payment transactions will be held in a master bank account owned by Instarails, as custodian and for the benefit of the IRP Partner. These funds may be commingled with other funds similarly collected by Instarails for purposes of making payments. Even though funds are held in an account owned by Instarails, the funds are held solely for the benefit of the IRP Partner, not Instarails, and the IRP Partner remains principal with respect to those funds. Instarails will not mix IRP Partner funds with Instarails’ corporate funds.
If a settlement fails due to incorrect account information provided by the IRP Partner, the IRP Partner is responsible for all associated fees and costs. Instarails will use commercially reasonable efforts to return funds, but is not liable for delays caused by incorrect information.
Instarails will provide daily transaction reports and settlement statements. IRP Partners must reconcile transactions promptly and notify Instarails of any discrepancies within five (5) business days. Failure to report discrepancies within this period constitutes acceptance of the transaction records.
If a payment is refused or returned by the recipient, Instarails will void the payment unless Instarails agrees to take other action such as crediting or reissuing the payment. Returned payments will be credited to the IRP Partner’s account. Instarails does not charge fees for returned payments.
IRP Partners acknowledge that it may take up to sixty (60) days for Instarails to receive notice of a return or reversal. IRP Partners must maintain sufficient funds or reserves to satisfy potential reversals during this period.
IRP Partners are liable for:
Instarails is liable for returns and reversals caused solely by Instarails’ processing errors.
IRP Partners must cooperate with Instarails in investigating and resolving chargebacks, disputes, and reversals, including providing documentation and information within the timeframes specified by Instarails.
Instarails may rectify any processing error that results in an IRP Partner receiving funds to which it was not entitled. In such instances, the IRP Partner authorizes Instarails to recover such funds by debiting the linked bank account, withholding from future payments, or requesting direct return within five (5) business days.
Instarails reserves the right to impose limits on the amount of funds sent or received through IRP, on a per-transaction or cumulative basis, and to change those limits at any time. Limits may vary based on:
Instarails may implement velocity controls to limit the number or value of transactions within specified time periods. IRP Partners must implement corresponding controls for their End Users.
If Instarails imposes or changes limits, Instarails will use commercially reasonable efforts to notify the IRP Partner, but is not required to do so and will not be liable for failure to do so.
IRP Partners must maintain suitable risk management programs designed to provide secure and safe means to facilitate the flow of funds within IRP and ensure IRP can operate in a compliant and low-risk manner. Programs must include mitigation of:
IRP Partners must monitor transactions flowing through their systems for suspicious activity, including but not limited to:
IRP Partners must immediately report any fraudulent activity or other criminal risk activity by an End User to Instarails by email at support@instarails.io and provide any related pertinent information. IRP Partners must promptly cooperate with Instarails to investigate the matter and mitigate any harm or risk.
IRP Partners are expected to block transactions they suspect of being fraudulent, criminal, or otherwise in violation of these IR Rules, even before transactions are reported to Instarails.
IRP Partners must monitor for patterns of behavior that may later be claimed to be unauthorized by an End User, including but not limited to:
Each IRP Partner is responsible for conducting all due diligence, including KYC and AML checks, on its End Users in compliance with Applicable Laws. If any End User fails to provide required information or consent for due diligence, the IRP Partner shall cease allowing that End User to use IRP.
IRP Partners shall immediately cease to allow an End User to use IRP if the IRP Partner knows, suspects, or has reason to suspect that the End User is, directly or indirectly, causing or attempting to:
IRP Partners must make appropriate reports to financial institutions, regulators, tax agencies, and law enforcement authorities as required or permitted by Applicable Laws.
Each IRP Partner must comply with all applicable licensing and registration requirements, including money transmitter licenses and currency conversion licenses, to the extent applicable to the IRP Partner’s activities.
Instarails has exclusive authority to review IRP Partners’ Compliance Programs and their implementation at any time to determine whether an IRP Partner is in compliance with these IR Rules and Applicable Laws. Audit activities may include:
Instarails may conduct audits:
IRP Partners must cooperate fully with audits and examinations, including providing access to personnel, documents, systems, and facilities within the timeframes specified by Instarails.
Each party bears its own costs for routine annual audits. IRP Partners bear costs of enhanced audits or examinations triggered by suspected non-compliance or deficiencies identified in prior audits.
If an audit identifies deficiencies, the IRP Partner must remediate within the timeframe specified by Instarails. Failure to remediate may result in suspension or termination.
IRP Partners must maintain, at their own expense, the following insurance coverage throughout their participation in IRP:
IRP Partners must provide certificates of insurance upon request and notify Instarails within thirty (30) days of any material change to, cancellation of, or failure to renew required coverage.
Instarails may require additional coverage or higher limits based on the IRP Partner’s transaction volume, risk profile, or services provided.
IRP Partners must maintain business continuity and disaster recovery plans that ensure the ability to continue or resume IRP operations within reasonable timeframes following a disruption. Plans must address:
IRP Partners must test business continuity plans at least annually and provide evidence of testing upon request.
IRP Partners must notify Instarails promptly of any incident that materially affects their ability to perform IRP operations, including estimated duration and remediation plans.
IRP Partners must maintain adequate backup procedures for data and systems critical to IRP operations, including off-site or cloud-based backups with appropriate security controls.
Instarails may suspend an IRP Partner’s access to IRP, in whole or in part, immediately and without prior notice if:
If Instarails determines that an IRP Partner has failed to comply with these IR Rules, its Compliance Programs, or Applicable Laws, Instarails reserves the right, in its sole discretion and without notice, to terminate the IRP Partner’s participation in IRP.
For non-material breaches that do not pose immediate risk, Instarails may provide written notice and a cure period of thirty (30) days. If the breach is not cured within the cure period, Instarails may terminate immediately.
Upon termination:
Upon termination, Instarails will return remaining funds after the hold period, less any amounts owed to Instarails, to the IRP Partner’s designated account. If funds cannot be returned, they will be handled in accordance with applicable escheatment laws.
IRP Partners may use agents or other third parties (“Agents“) to perform their responsibilities under these IR Rules, subject to prior written approval by Instarails.
Each Agent must have a direct written contract with the IRP Partner to perform services on its behalf, containing terms and obligations substantially similar to those in these IR Rules.
Use of Agents must be legal and compliant in the local jurisdiction and consistent with these IR Rules.
If an IRP Partner fails to meet its responsibilities regarding the use of Agents, the IRP Partner remains fully liable under these IR Rules and any other applicable agreement. The IRP Partner is responsible for all acts and omissions of its Agents.
Confidentiality obligations are governed by Section 16 of the General Terms of Service. IRP Partners must maintain confidentiality in compliance with all Applicable Laws and store and handle confidential information in such a way as to prevent unauthorized disclosure.
All IRP Partners must maintain compliance with all Applicable Laws relating to data privacy and data management with respect to data of End Users. Such compliance shall include implementing industry-standard measures and controls to ensure that all data relating to End Users is secure. Additional data processing terms are set forth in the Data Processing Addendum.
IRP Partners must notify Instarails within twenty-four (24) hours of becoming aware of any data breach or security incident affecting IRP data or End User data.
All IRP Partners acknowledge Instarails’ ownership of its intellectual property, including the Instarails name, trademarks, and technology (collectively, “Instarails IP“), and agree to protect these ownership rights and the integrity of Instarails IP by complying with these IR Rules and Applicable Laws.
An IRP Partner does not have any property or other right, claim, or interest in Instarails IP, unless expressly authorized by Instarails in advance or as set forth in Section 13.4 of the General Terms of Service.
IRP Partners must not represent in any way that Instarails endorses, is identified with, or sponsors products or services provided by the IRP Partner or any End Users, unless expressly authorized in writing.
IRP Partners acknowledge that unauthorized or inappropriate use of Instarails IP may cause Instarails irreparable damage. Instarails has the full authority and rights to enforce any and all Applicable Laws against infringing IRP Partners.
Instarails may modify or change these IR Rules at any time.
For material changes, Instarails will provide at least thirty (30) days’ advance notice via email to the IRP Partner’s registered address or through the Platform, unless a shorter notice period is required by law or regulation, in which case Instarails will provide notice as soon as commercially reasonable.
Non-material changes take effect upon posting to the Instarails website.
The IRP Partner’s continued use of IRP after changes become effective constitutes acceptance of the revised IR Rules. If the IRP Partner does not agree to the modified IR Rules, the IRP Partner must discontinue use of IRP before the changes take effect.
The following documents are incorporated by reference and form part of the agreement between you and Instarails:
If there is a conflict between these IR Rules and the General Terms of Service, these IR Rules control to the extent of the conflict with respect to IRP operations. If there is a conflict between these IR Rules and a Partner Agreement, the Partner Agreement controls. All other provisions remain in full effect.
Provisions relating to confidentiality, intellectual property, liability, indemnification, and dispute resolution survive termination of these IR Rules.
If you have any questions about these Instarails Platform Rules, please contact us at support@instarails.io.
Instarails Inc.
131 Continental Drive, Suite 305
Newark, DE 19713
"Instarails has transformed how we handle international payments. Their platform saves us at least 3% in costs, directly improving our bottom line. The batch upload feature streamlines our processes, but what’s most impressive is the impact on our overseas team—they now receive their full salaries directly in their bank accounts in under 1 minute, with zero deductions. The smooth onboarding was just the beginning of an excellent service that has genuinely improved our global operations."
Baldev Krishan Ph.D., President & CEO
iVALT
