Acceptable Use Policy
Last Updated: December 2025 | Version 1.0
Table of Contents
- Introduction
- Prohibited Businesses
- Restricted Businesses
- Prohibited Activities
- Enforcement
- Cross-References
- Contact
1. Introduction
This Acceptable Use Policy (“AUP“) describes the acceptable use of and access to Instarails’ platform and services (the “Services“). By accessing or using the Services, you agree to the terms of this AUP.
This AUP is incorporated into and forms part of the General Terms of Service. The lists below are representative but not exhaustive. Instarails reserves the right to update this AUP at any time.
2. Prohibited Businesses
You may not use Instarails software or payment products and services in connection with the following businesses or activities:
2.1 Financial Services & Shell Entities
- Unlicensed money transmission, payment services, e-money, or financial services requiring licensure
- Virtual currency exchanges, money orders, traveler’s checks, or escrow services (without proper licensing)
- Shell banks or entities providing banking services to shell banks
- Bearer share companies
- Informal value transfer services (e.g., hawala)
- Section 311 designated entities
2.2 Criminal & Fraudulent Activity
- Businesses prosecuted, convicted, or indicted for felony or serious crimes involving fraud or financial breach of trust
- Multi-level marketing, pyramid schemes, Ponzi schemes, or “get rich quick” schemes
- Hacking services, cybercrime, or unauthorized access to computer systems or networks
- Counterfeit products or IP-infringing goods/services
- Stolen goods
- Extortion, blackmail, or inducing unearned payments
- Deceptive marketing practices
- Human trafficking
- Activities promoting hate, racism, violence, or discrimination
2.3 Controlled Substances & Regulated Products
- Marijuana-related businesses involved in production, processing, or distribution of cannabis with THC levels of 0.3% or greater
- Narcotics, controlled substances, synthetic illegal drugs, or drug paraphernalia
- Unlicensed online pharmacies or pseudo-pharmaceuticals
- Nutraceuticals or dietary supplements making unverified medical claims, containing banned substances, or using deceptive marketing
2.4 Adult Content & Services
- Escort services or prostitution
- Massage parlors
- Pornographic content (books, magazines, videos, websites, streaming)
- Online dating services
- Adult retail shops (online and physical)
- Strip clubs or gentlemen’s clubs
- Online or telephone adult chat services
- Content involving child exploitation, bestiality, bondage, or sexual violence
2.5 Gambling & Gaming
- Unlawful online gambling
- Unlicensed or unregistered casinos or gambling establishments
- Sports forecasting or odds making (except with prior written permission)
2.6 High-Risk Services
- Psychic or occult services
- Unlicensed debt collection agencies
- Credit repair services using deceptive practices or advance fees
- Robocalling operations violating TCPA regulations
- Deceptive telemarketing schemes or unlicensed lead generation
- Unlicensed travel agencies or charter services without proper bonding/insurance
- Travel clubs requiring large upfront payments with delayed fulfillment
- Timeshare resale scams or deceptive vacation club memberships
2.7 Weapons & Other Prohibited Categories
- Unlicensed sale of firearms, weapons, ammunition, or explosives
- Nuclear/atomic power industry
- Unregulated charities
- Activities promoting violence or self-harm
- Funding any prohibited business listed above
- Any business violating applicable laws
3. Restricted Businesses
The following businesses may use Instarails software services only and may not use Instarails payment services:
- Licensed Cryptocurrency: Licensed cryptocurrency miners, issuers, and administrators (licensed exchanges are not restricted)
- Foreign Government Entities: Embassies, consulates, and diplomatic missions
- Weapons & Defense: Manufacture, sale, or production of arms, military equipment, or dual-use equipment
4. Prohibited Activities
You may not use the Services to:
- Violate any law, regulation, or self-regulatory organization rule
- Transact with proceeds of unlawful activity
- Defraud or attempt to defraud Instarails or our users
- Provide false, inaccurate, or misleading information
- Infringe intellectual property rights
- Defame, harass, stalk, or threaten others
- Distribute unlawful material
- Transmit viruses, malware, or malicious code
- Interfere with others’ access to our Services
- Overburden our infrastructure or interfere with our systems
- Access Services through unauthorized programmatic means
- Resell Services or act as a payment intermediary without authorization
- Transfer rights granted to you without permission
- Use another user’s credentials
- Circumvent account limits using multiple accounts
- Use accounts under false identities
4.1 Sanctions Violations
You may not use the Services for payments or activities that would violate, or cause Instarails to violate:
- Economic sanctions imposed or enforced by OFAC
- UN, EU, UK, or other applicable sanctions regimes
- Export controls and other economic restrictions imposed by various governments
For detailed information on sanctioned countries and designated nationals, see our Unauthorized Business Activity Policy.
4.2 Activities Affecting Platform Integrity
You may not engage in activities that:
- Affect the reputation, soundness, or safety of Instarails
- Circumvent regulatory rules
- Are conducive to money laundering, terrorist financing, human trafficking, cybercrime, or other criminal activities
- Involve opening accounts using fictitious names or unverifiable identities
- Are deceptive, fraudulent, offensive, profane, threatening, or harassing
5. Enforcement
5.1 Violations
If you violate this AUP, Instarails may, in its sole discretion and without notice:
- Suspend or terminate your account
- Refuse to process transactions
- Reverse or hold payments
- Report violations to law enforcement or regulatory authorities
- Pursue liquidated damages as specified in the General Terms of Service
5.2 Liquidated Damages
If you engage in Prohibited Uses—including chargeback abuse, fraud, money laundering, or sale of login credentials—you agree that US$100,000 per violation is a reasonable minimum estimate of Instarails’ damages. Instarails may recover the greater of this amount or actual damages incurred.
5.3 Reporting Violations
If you become aware of any violation of this AUP, please report it immediately to support@instarails.io.
6. Cross-References
This AUP should be read in conjunction with:
In the event of any conflict between this AUP and the General Terms of Service, the General Terms of Service shall control.
7. Contact
If you have questions about this Acceptable Use Policy, please contact us at support@instarails.io.
Instarails Inc.
131 Continental Drive, Suite 305
Newark, DE 19713
